This policy describes the types of information we may collect from you or that you may provide when you visit the Website and our practices for collecting, using, maintaining, protecting and disclosing that information. In order to better provide you with numerous products and services, this Website collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our Site.
On this Website
In e-mail, text and other electronic messages between you and this Website
This Policy applies to information we collect:
Us offline or through other means
Any third party, including through any application or content (including advertising) that may link to or be accessible from this Website
Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you communicate with us, including when you sign up for our email updates, send us feedback or send us mailings. For example, this information might include, but is not limited to, your name and email address. With this information this Website can fill your orders and better provide you with personalized services. To ensure the best services to you, we reserve the right to share Personally Identifiable Information with our related affiliates.
If you visit one of the websites available through a link on our Site, the website holders will independently collect, use and share your personal information in accordance with their own privacy policies. If you have questions about their information practices, please read their privacy policies. We are not responsible for any information these third parties share.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you navigate our Site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the website's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide Website visitors with a superior customized online experience. We use the customer contact information to send promotional information, to enhance the operation of our site and to administer our systems through any other means deemed to improve the customer's experience.
We review the actions of this Website's visitors on an aggregate basis to determine our customers' preferences. This Site also does research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, through a promotion, from our server log files and from contests, drawings or surveys. We use resources such as, but not limited to, Google Analytics and MailChimp to provide us with the most reliable information. We will use this data to tailor the visitor's experience at our Site, to improve our marketing and promotional efforts, to statistically analyze Site use, to improve our product offerings and to customize our Site's content, layout and services.
This Website also shares your Personally Identifiable Information gained only through analytics resources with our company, its related affiliates and third parties who provide services to us, our customers and Website visitors. Those third parties include our related affiliates, authorized contractors, temporary employees and consultants and other companies working with us (collectively, "Agents"). Where we believe it to be appropriate (in our sole discretion), we will ask our Agents not to disclose or use your personal information for purposes other than to provide services to you or for uses that may enhance our Website.
We gather information in the following ways:
We collect IP addresses for the purposes of system administration, to gather broad demographic information, to report Non-Personally Identifiable Information to our Website, and to monitor the level of activity on our Site. We collect information from visitors to our Site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the Site, the country, state and telephone area code where their servers are located, the pages and page titles of our Site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins and any search terms entered on our Site.
Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and email address in order to administer the contest, to send you promotional emails, to notify winners and to make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to submit an Affidavit of Eligibility for us to ensure that you are eligible to receive the prize according to the Contest Rules.
Newsletters & Promotional Emails
We offer free newsletters and promotional emails as a service to our customers. We will send you newsletters and emails periodically listing current specials and deals. To stop receiving our newsletter, simply click the unsubscribe link at the bottom of the email.
If you contact our Website or our customer service representatives by telephone, email or letter, we may keep a record of your correspondence or comments. If you report a problem with our Site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for information such as your name, email address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our Site, we may keep the information in a file specific to you.
We also track customers' traffic patterns throughout their online session, including which pages, information and advertisements customers view while using the Site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our Site and to gather demographic information. We may share aggregated statistics about pages viewed on our Site, sales and other shopping information with third parties.
With whom do we share your information?
The information collected by this Website is used for statistical purposes, for improving our Site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to our company. Additionally we will disclose your Personally Identifiable Information to third parties who provide customer service and deliver promotional emails to you from this Website.
We do not sell trade or rent your Personally Identifiable Information to others without your consent. We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns and related Site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property and safety of our Website, our users or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.
Compliance with Service of Process or Law Enforcement:
Occasionally we may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena or to cooperate with a law enforcement investigation, without prior notice to you. This Website fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. You may ask to have the information you have provided be deleted or removed. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
What are your choices regarding collection, use, and distribution of your information?
We may from time to time send you email or other communications regarding current promotions, specials and new additions to this Website. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. After doing so, Website users will not receive future communications or mailings unless they opt-in, open a new account or enter a contest.
You may also set your browser so that it will not accept "cookies" to prevent assignment of a unique identifier.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
All of the customer data we collect is kept on a secure server and is protected against unauthorized access by physical security means.
Your California Privacy Rights
California Civil Code 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to firstname.lastname@example.org.
A special note about children's privacy
You must be at least 18 years old to have our permission to use this Site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that the minor has disclosed Personally Identifiable Information to us, please contact us at email@example.com so that we may delete the minor's information.
Contacting Remote Control Hobbies’ Website about privacy questions or concerns
Updates to this Policy
Products purchased at a Remote Control Hobbies store or on rc-hobbies.com web site can be returned within 30 days of purchase with a valid receipt and an un-opened package for store credit only. Returns must be delivered to the Remote Control Hobbies store of original purchase. A 15% re-stocking fee may apply.
Remote Control Hobbies ships to the Continental U.S. and all APO/FPO addresses. Some restrictions apply based on destination and shipping method.
Shipping charges are displayed at the time of checkout. Rates are subject to change at the discretion of the shipping carrier and/or Remote Control Hobbies. Remote Control Hobbies selects and may change default shipping carriers at any time with or without notice.
- Shipped via standard shipping option (USPS)
- The United States Postal Service no longer allows for the shipment of LiPo batteries to overseas military addresses.
- Other restrictions may apply based on APO/FPO shipping rules.
For your convenience we offer PayPal as one of our payment options. As required by PayPal, we can only ship orders to PayPal verified addresses. We cannot ship an order over $99 to a PO Box, even if it is to a PayPal verified address. All orders above $250 will require a signature.
All shipping, fraud prevention and backorder policies, including all other policies put in place by Remote Control Hobbies, still apply to all orders submitted with PayPal unless otherwise noted.
Per PayPal policy, all refunds must be processed within 60 days of the initial transaction. We cannot refund any PayPal transaction after that time.
We make every effort to ensure timely shipments. Orders received by 2:00 PM at the shipping location typically ship same-day. Orders received after 2:00 PM may not ship until the following business day. Depending on your location and the availability of product, orders are shipped from the closest Remote Control Hobbies store, helping minimize shipping cost and time. Oversize shipping restrictions may apply. Items that are considered oversize will only be shipped via Ground. If your selected shipping method is unavailable, you will be contacted by a Customer Service representative and adjustments will be made to shipping status and cost. Order processing may be delayed by any incorrect or incomplete information provided by you or your payment provider. You will be notified by email if we need additional information to process your order. Delays due to payment processing are not the responsibility of Remote Control Hobbies.
Two day and Overnight shipping methods via our carrier ship Monday – Friday ONLY. Please note that orders placed after 2:00 P.M. (CST) on Friday will not ship out until the following Monday, and that most shipping carriers do not deliver expedited orders on the weekend.
Please be aware that most carriers are closed for national holidays and are not held responsible for delays due to weather conditions or natural disasters. Your order acknowledgement includes a tracking number for all UPS shipments. Accurate tracking is not available until one business day before the expected arrival. If you have an account on rc-hobbies.com, you may track your order from your Order History page after you log in to the Account section of our site.
Remote Control Hobbies and/or the carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package.
You may also visit the following websites to track your packages:
Missing or Damaged Shipments
Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day. Additionally, orders shipping from different stores may arrive on different days.
Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.
Ground Only Shipments
Lithium / Li-Po Batteries
Both rechargeable and non-rechargeable power sources, common in computers, cell phones, cameras, and other small electronic devices. If dropped, crushed, or short-circuited, these batteries can release dangerous amounts of heat and may ignite, and are dangerous in fires. Special regulations, with special labeling or marking requirements, apply to shipping these batteries by Ground and Air.
Due to these regulations, certain Lithium batteries may be restricted for sale to Alaska and Hawaii and are not allowed to be shipped to APO/FPO addresses.
Oversize shipping restrictions may apply. Items that are considered oversize will only be shipped via Ground.
Hazardous materials (HAZMAT) are only available via ground shipping.
ORM-D - Other Restricted Material
ORMD items can only be shipped via ground delivery. Products of this nature include quarts of fuel, glues, paints, thinners, and aerosol sprays. We cannot ship ORMD items to Alaska, Hawaii, or APO / FPO addresses at this time.